FAQs

With decades of experience in the hair industry, Awen Hair is one of the most professional and reputable Vietnamese companies specializing in the manufacturing and global trade of Asian human hair. Our long-standing expertise ensures that we consistently provide high-quality products to customers around the world.

We are committed to ensuring that all of Awen Hair’s products are made entirely from 100% Vietnamese human hair and contain no synthetic fibers. We source our hair exclusively from local human hair, which is carefully collected from two regions of Vietnam: the northern mountainous areas and the southern plains. This dedication to pure, high-quality hair ensures that our customers receive the best possible products.

Yes, you can have your hairdresser dye the human hair products darker. However, we do not recommend bleaching or lightening the hair, as this can significantly damage the quality and texture of the hair.

We offer our own color ring with 47 beautiful shades for you to choose from, ensuring that you’ll find the perfect color to suit your needs. If you don’t find exactly what you’re looking for, our professional dyeing technicians can create a custom color tailored to your preferences once we receive your request.

We will send an email to you once the order has been shipped along with your orders tracking number

We would advise that our pre orders may take up to 10 working days, Contact our customer service team for any further information.
 
As you have only paid for one shipping,all items will be shipped together.If you wish to split your order please contact us on info@awenhair.com

Normally, Awen Hair takes 5 days to produce. However, depending on the hair color and material, the production process may take longer than 1-2 days.

Currently, Awen Hair accepts popular payment methods such as Bank Transfer, MoneyGram, One Pay, PayPal, and Western Union. Additionally, we offer several other payment options depending on the country of the customer, ensuring convenience and flexibility for all our clients.

Awen Hair is currently partnered with all major international carriers, including DHL, UPS, FedEx, and others. The delivery time for your order will depend on various factors, such as the chosen shipping method and the location of your shipping address.

Shipping fees are calculated based on the weight of your order. While we are unable to display exact fees, as each carrier has its own pricing range, we ensure competitive and fair rates. Additionally, if you do not select a preferred logistics provider, we will choose the best option for you based on our experience and customer feedback.